Frequently asked questions

It is okay to create your own gift hampers design?

Creating your own hamper is simple on diabetichampers.co.uk. Choose as many items as you want from our diabetic-friendly food and drink store and we’ll do the rest, including adding your personal message to a gift card included within the hamper.

I have diabetes. Can I order food and drink from you without having it delivered in a hamper?

Yes, just click on Food and Drink, make your selections and you can arrange delivery to your door.

Can I add items to a hamper or gift box in your hamper range?

Yes, just continue shopping and select Food and Drink. Choose the additional items you require and checkout.

Can I change items in a hamper or gift box in your hamper range?

Yes, just call us on 01360 504253 to make your changes, or email sales@diabetichampers.co.uk

How soon will I receive my goods?

Orders received before 1 pm on a weekday are sent the same day, subject to availability. All orders on a weekday received after 1 pm are sent first thing the next day. Your hamper will be dispatched using a courier service. You can book an approximate delivery date up to 6 months in advance i.e. close to Christmas, birthdays etc. Simply put the date into the "Shipping information" field. Mainland U.K. delivery takes around 1-2 business days. Delivery to the Scottish Highlands, Islands, Northern Ireland and the Channel Islands will take 2-3 Delivery to the rest of the world should take no longer than 7 business days.

Can I choose my delivery date?

Yes. At the checkout, you can enter your desired delivery date. We will despatch allowing for normal courier schedules, but cannot guarantee exact delivery dates. Fresh produce cannot be despatched for transit over a weekend and therefore cannot be delivered on a Monday.

How can I include a personalised greeting?

At the checkout, you have the opportunity to write a personal message for inclusion on a greetings card.

Can I send a hamper to a different address from my billing address?

Yes. At the checkout you can enter a delivery address after you have completed your billing address.

Can I send hampers to more than one address?

Yes, but you will need to process each delivery address as a separate order.

What is the cost of delivery?

The delivery cost for UK (including Highlands & Islands and Northern Ireland) is £9.95 inc. VAT for standard delivery and £14.95 inc. VAT for Express Delivery on consignments up to 25kg. 

How can I track my order?

We will send you an email when your order is shipped with the consignment number which will allow you to track your delivery online via the courier's website. What time of day will my order be delivered? Orders are delivered between 9 am and 6 pm Monday to Friday and must be signed for.

What is the last date I can order for Christmas delivery?

You'll find a quick date to last Christmas delivery dates here.